At toravelineq, we respect your privacy and take protecting your personal information seriously. This policy explains how we collect, use, store, and protect the data you share with us when using our budget benchmarking services.
We operate in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and other applicable Australian privacy legislation. If you have questions about how we handle your information, reach out to us anytime.
Information We Collect
Personal Information
When you interact with our services, we collect information that helps us provide better budget benchmarking tools. This includes your name, email address, phone number, and business details when you register or contact us.
We also gather financial data you voluntarily provide for benchmarking purposes. This might include budget figures, spending categories, and financial goals. You're always in control of what information you share.
Technical Information
Like most websites, we automatically collect certain technical data when you visit toravelineq.com. This includes your IP address, browser type, device information, and how you navigate through our site.
We use cookies and similar technologies to remember your preferences and improve your experience. You can adjust your browser settings to refuse cookies, though some features might not work as smoothly.
| Data Category | Examples | Purpose |
|---|---|---|
| Contact Details | Name, email, phone number | Communication and account management |
| Business Information | Company name, industry, size | Service customization |
| Financial Data | Budget figures, expense categories | Benchmarking analysis |
| Usage Data | Page views, feature usage, session duration | Service improvement |
| Technical Data | IP address, browser type, device info | Security and functionality |
How We Use Your Information
We use the information we collect for specific purposes that help us deliver and improve our budget benchmarking services:
- Providing personalized budget benchmarking analysis and reports
- Communicating with you about your account, services, and important updates
- Improving our platform based on how people actually use it
- Protecting against fraud, unauthorized access, and security threats
- Complying with legal obligations and Australian financial regulations
- Developing new features and services that might benefit you
- Sending relevant educational content about budget management (you can opt out anytime)
Our Commitment to You
We never sell your personal information to third parties. We don't use your financial data for purposes beyond providing our benchmarking services unless you specifically give us permission to do so.
Data Sharing and Disclosure
When We Share Information
We keep your information private, but there are specific situations where we share data with trusted parties:
Service Providers
We work with carefully selected service providers who help us run our business. This includes cloud hosting providers, email delivery services, and analytics tools. These companies only access information needed to perform their specific tasks and are contractually bound to protect your data.
Legal Requirements
Sometimes we're required by law to disclose information. This happens when we receive valid legal requests from Australian authorities or need to protect the rights and safety of toravelineq, our users, or others.
We may also share information during business transactions like mergers or acquisitions, though your rights under this policy would continue to apply.
Aggregated Data
We create anonymized, aggregated insights from user data to understand industry trends. This information can't identify you personally and helps us provide better benchmarking comparisons. For example, we might report that businesses in the retail sector typically allocate 15% of their budget to marketing.
Your Privacy Rights
Under Australian privacy law, you have several important rights regarding your personal information. Here's what you can do and how to exercise these rights:
Access Your Data
You can request a copy of the personal information we hold about you. We'll provide this within 30 days of your request.
Correct Information
If something we have on file is wrong or outdated, let us know and we'll fix it promptly.
Delete Your Data
You can ask us to delete your personal information, subject to any legal obligations we have to retain certain records.
Restrict Processing
You can ask us to limit how we use your information in certain circumstances.
Data Portability
You can request your data in a commonly used format to transfer to another service.
Withdraw Consent
Where we rely on your consent, you can withdraw it at any time.
How to Exercise Your Rights
To exercise any of these rights, send an email to contact@toravelineq.com with "Privacy Rights Request" in the subject line. Include your name, account details, and which right you'd like to exercise. We'll respond within 30 days and verify your identity before processing your request.
If you're not satisfied with how we handle your privacy concerns, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Data Security and Protection
We take security seriously and use multiple layers of protection to keep your information safe. Our security measures include:
- Industry-standard encryption for data transmission and storage
- Regular security audits and vulnerability assessments
- Restricted access to personal information on a need-to-know basis
- Secure data centers with physical and digital protections
- Employee training on data protection and privacy practices
- Regular backups to prevent data loss
- Monitoring systems to detect and respond to security incidents
While we do everything we can to protect your information, no system is completely impenetrable. If we detect a data breach that might affect you, we'll notify you and the OAIC as required by Australian law.
Your Role in Security
Keep your account password secure and don't share it with anyone. If you think someone has accessed your account without permission, change your password immediately and contact us at contact@toravelineq.com.
Data Retention
We keep your information for as long as necessary to provide our services and meet legal requirements. Here's our general approach:
Active Accounts
While your account is active, we retain your information to provide continuous service and maintain your benchmarking history.
Closed Accounts
After you close your account, we keep certain information for up to seven years to comply with Australian tax and financial record-keeping requirements. We delete or anonymize other information within 90 days.
Marketing Communications
If you opt out of marketing emails, we keep a record of your email address and opt-out preference to make sure we don't accidentally contact you again.
Legal Hold
Sometimes we need to retain information longer if there's a legal dispute, investigation, or regulatory requirement. We'll only keep what's necessary for these specific purposes.
International Data Transfers
Your information is primarily stored and processed within Australia. However, some of our service providers operate servers in other countries with strong privacy protections, including the United States and European Union.
When we transfer data internationally, we ensure appropriate safeguards are in place through standard contractual clauses and only work with providers who maintain adequate security standards.
By using our services, you understand that your information may be processed outside Australia in these limited circumstances.
Children's Privacy
Our services are designed for businesses and adults managing budgets. We don't knowingly collect personal information from anyone under 18 years old.
If we discover we've accidentally collected information from someone under 18, we'll delete it as quickly as possible. If you believe we might have information about a child, please contact us immediately.
Changes to This Policy
We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.
The "Last Updated" date at the top shows when we last revised this policy. We encourage you to review it periodically to stay informed about how we protect your information.
Your continued use of our services after changes take effect means you accept the updated policy.
Questions About Privacy?
If you have questions, concerns, or want to exercise your privacy rights, we're here to help. Reach out through any of these channels:
toravelineq
135 Bundall Road
Bundall QLD 4217
Australia